Veri App is designed to help users access authenticity information about supported products, certificates, and documents. We recognize that responsible handling of personal information is essential to maintaining trust.
1. Introduction
This Privacy Policy describes how Veri App ("Veri App", "we", "us", or "our") processes personal information in connection with our websites, mobile applications, verification services, and related platform features.
It explains the categories of information that may be processed, why that information is needed, when it may be shared, and the rights available to individuals under applicable data protection laws.
Please read this Policy together with our Terms of Service .
2. Scope of This Policy
This Policy applies to personal information processed through Veri App's consumer-facing services, including:
- The Veri App mobile application.
- The official Veri App website.
- User registration and account management.
- Product, certificate, and document verification.
- Suspected counterfeit reporting.
- Customer support communications.
Partner organizations may be subject to additional privacy notices or contractual data protection arrangements.
3. Information We Collect
Depending on the features you use and the permissions you provide, Veri App may process the following categories of information.
3.1 Account Information
Information associated with creating or maintaining an account may include:
- Name or account display name.
- Email address.
- Phone number.
- Account identifiers.
- Authentication and account security information.
3.2 Verification Information
Information submitted or generated when using verification features may include:
- Scanned verification codes or product identifiers.
- Certificate or document reference numbers.
- Verification requests and associated results.
- Dates and times of verification activities.
- Records returned by participating data providers.
3.3 Device and Technical Information
Depending on the technologies used, technical information may include:
- Device type and operating system.
- Application version.
- IP address.
- Diagnostic and error information.
- Security and authentication logs.
3.4 Camera and Scanning Information
Veri App may request access to your device camera to scan supported verification codes or identifiers.
Camera permissions are controlled through your device settings. The processing and storage of captured images, if any, must be described according to the app's actual implementation.
3.5 Reports and Support Information
When you report a suspected counterfeit item or contact support, information may include:
- Report descriptions.
- Product or document details.
- Supporting photographs or attachments.
- Contact information provided with the report.
- Communications with the support team.
4. How We Collect Information
Personal information may be obtained through:
- Information you submit directly when registering, verifying, or reporting.
- Information generated through your use of platform features.
- Technical systems supporting security, diagnostics, and service delivery.
- Verification information supplied by participating organizations.
- Communications sent to our support channels.
We aim to collect only information reasonably necessary for specified and lawful purposes.
5. How We Use Information
Depending on the nature of the information and the applicable legal basis, personal information may be processed to:
- Create and manage user accounts.
- Authenticate users and protect accounts.
- Process verification requests.
- Retrieve and display available verification results.
- Receive and assess counterfeit reports.
- Respond to enquiries and support requests.
- Detect suspicious activity, fraud, or security threats.
- Diagnose technical issues and maintain service reliability.
- Comply with applicable legal obligations.
Information should not be used for unrelated purposes without an appropriate lawful basis and any required notice or consent.
6. Legal Bases for Processing
Where applicable data protection law requires a lawful basis, processing may rely on:
- Contractual necessity: Processing needed to provide requested services or manage user accounts.
- Legitimate interests: Processing reasonably necessary for security, fraud prevention, and service improvement, subject to applicable safeguards.
- Legal obligations: Processing required to comply with applicable law.
- Consent: Processing based on your valid consent where required.
The applicable lawful basis depends on the specific processing activity and relevant jurisdiction.
7. Verification Data
Veri App uses available verification information to help users check supported products, certificates, and documents.
Such information may be supplied by manufacturers, institutions, regulatory authorities, or other authorized organizations.
Verification requests may involve comparing submitted identifiers against records available to the platform.
The amount of personal information involved depends on the type of verification, the source records, and the relevant service design.
8. Counterfeit Reports
Users may submit reports concerning suspected counterfeit products or questionable verification information.
Reports may contain product details, descriptions, supporting materials, and information about the person submitting the report.
Report information may be processed to assess concerns, investigate potential misuse, communicate with relevant parties, or comply with legal requirements.
Reports should not contain unnecessary personal information about third parties.
A report is an allegation requiring appropriate review; it is not automatically proof of counterfeiting.
10. International Data Transfers
Veri App may operate with users, organizations, or technical service providers in different countries.
Where personal information is transferred across national borders, applicable data protection laws may require specific safeguards.
Such safeguards may include legally recognized transfer mechanisms, contractual protections, or other permitted arrangements.
The countries involved and the safeguards actually used must be confirmed against Veri App's operational infrastructure.
11. Data Retention
Personal information should be retained only for as long as reasonably necessary for the purposes for which it was collected, including applicable legal, security, and operational requirements.
Retention periods may differ for account records, verification activity, security logs, counterfeit reports, and support enquiries.
When information is no longer required, it should be securely deleted or anonymized, subject to applicable retention obligations.
Specific retention periods or criteria should be published once confirmed against the platform's actual data retention practices.
12. Data Security
Veri App recognizes the importance of protecting personal information against unauthorized access, loss, alteration, or disclosure.
Appropriate security measures may include:
- Authentication and access controls.
- Protection of data transmitted between systems.
- Restricted access to sensitive information.
- Monitoring for suspicious account activity.
- Secure software development and maintenance practices.
- Incident investigation and response procedures.
No digital system can be guaranteed to be completely secure. Users should also protect their credentials and devices.
The security measures described publicly must reflect controls actually implemented by Veri App.
13. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information.
- Request correction of inaccurate information.
- Request deletion in applicable circumstances.
- Object to certain processing activities.
- Request restriction of processing.
- Request data portability where applicable.
- Withdraw consent where processing relies on consent.
- Lodge a complaint with a competent data protection authority.
These rights are subject to legal conditions, exemptions, and verification requirements.
To submit a privacy request, contact: support@veriapp.live .
14. Account Deletion
Users may request deletion of their Veri App account and associated personal information, subject to applicable legal requirements and legitimate retention needs.
To request account deletion, contact our support team using the email below:
Account Deletion Request
Email: support@veriapp.live
Include enough information to help us identify your account. Do not include passwords or one-time verification codes.
We may need to verify your identity before processing a deletion request.
Certain information may need to be retained where required by law or necessary for legitimate purposes permitted by applicable law.
16. Children's Privacy
Veri App's services are intended to be used in accordance with applicable age and consent requirements.
Where the processing of a child's personal information requires consent from a parent or legal guardian, such consent must be obtained as required by law.
If you believe personal information relating to a child has been processed improperly, please contact our support team.
17. Third-Party Services
Veri App may provide links to independent third-party websites or services, including application stores and partner platforms.
Third parties may have their own privacy policies and information processing practices.
We encourage users to review the privacy notices of third-party services they access.
This Policy does not automatically govern information collected independently by unrelated third parties.
18. Automated Verification Results
Veri App may use automated technical processes to compare submitted identifiers with available verification records and display corresponding results.
Such results may be influenced by the accuracy, completeness, and availability of the underlying records.
An automated verification result should not be treated as an unconditional guarantee of authenticity or legal validity.
Where automated processing produces legal or similarly significant effects on individuals, any applicable rights and safeguards must be respected.
19. Changes to This Policy
We may update this Privacy Policy to reflect changes in our Services, information processing practices, security arrangements, or legal obligations.
When changes are material, we will provide notice where required by law.
The revised Policy will display its applicable effective or update date.
20. Contact Us
If you have questions about this Privacy Policy, personal information processing, or your privacy rights, please contact us.
Veri App
Email: support@veriapp.live
Phone: +44 737 835 3156
Address: 224 London Road, England, United Kingdom
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